If you’re in the hotel business, you’re in the guest love business. Sure, it’s cool to love your building, love your team and love your location, but all of that love better translate to the guest experience. Do you already love your guests? Do they know it? Here are a few ways to show […]
While we haven’t heard it all, we’ve certainly heard our fair share of interesting interpretations of the word ‘glamping’ that don’t quite line up with the truth about the sort of outdoors we serve up. Because of that, we’ve compiled our top three misconceptions about glamping. Of course, just like customary camping, glamping isn’t […]
Though sometimes these terms are used interchangeably, a ‘fad’ is not the same thing as a ‘trend.’ A ‘fad’ is a quick behavior while a ‘trend’ is something that evolves over time to become, usually, a permanent change. A chia pet is a fad. A new way to enjoy a holiday in the great […]
When the days get longer and the nights get brighter your guests will be getting the itch to get outside. When searching for an easy way out, there are plenty of options but none are as appealing as glamping.
When you take the easy way out, you get to pack like you’re going to a […]
Small brands are big these days. What was once the shield for Goliath is now the sword for David. The tables have turned and a brand promise made to a consumer better have a healthy dose of personality if the big guys expect to stick around much longer. After all, personality is delivered by […]
Lately, business has been good for hoteliers. Really good. Revenue per available room is up, average daily rates are strong and occupancy is higher than it has been in quite some time. With the numbers looking this good, what could go wrong? Everything.
It’s no secret that the hotel business is a cyclical one and […]
Sure do. If you need a hospitality consultant for your hotel, inn, motel, B&B, lodge or campground, we can help as much or as little as you’d like.
We can help you develop your business strategy, brand strategy and website. Or, if you’ve got a website you quite like already, we can help you find […]
Before we get too deep into the intricacies of a hospitality venue’s culture, we should have a better look at our weighty statement. The first part is straightforward enough “Everyone works for the guest.” That means the Executive Housekeeper, the Porter, the Bell Staff, the Controller, the Director of Sales, the Marketing Coordinator and […]
Hotels, motels, B&B’s, inns, resorts and campgrounds all satiate our basic needs while we’re away from home: physiological, safety and belonging. Most offer the facilities we need to feel good about our visit – a place to eat, a place to sleep, a place to relax, a place to wash up, and […]
Let’s sit down for a cup of coffee. Back in the day of the commodity driven economy, we would have bought or traded for our own basic coffee-creating commodities like water, firewood, coffee beans, milk and sugar to prepare that delicious cup of coffee. Our cost for a commodity based cup of coffee would […]