Global Glamping Summit California
Our founder and Chief Experience Officer, Scott, presented at the first-ever Global Glamping Summit in Denver this April. He’ll present again at the Global Glamping Summit California November 27 – 28, 2018. This second-ever Summit will hosted in Long Beach, California. Why attend the Glamping Summit? If you’d like to know more about what happens behind the tent flaps, then the Global Glamping Summit California [...]
Balance
Hospitality is one big balancing act. Hotel Owners constantly balance the expectations of guests, teams and investments. Managers are faced with a similar balancing act. Keeping the guest experience top-notch while meeting the needs and desires of their team all while making certain that there’s no negative impact to the bottom line is a lot to balance. Beyond operational balancing, you’ve got to constantly balance [...]
Is your hotel forgettable?
Every hotel out there makes a unique sales proposition to its guests. Some hotels strive to be trendy and hip, others angle toward being homey and some are totally comfortable being basic and affordable. While choosing where your property fits in your market is a start, that’s not enough to compel your guests to choose to stay with you and it’s certainly nowhere near [...]
Do You Really Need All of Those Standard Operating Procedures?
A Standard Operating Procedure assumes that there is one standard (right way) that will successfully apply to all types of situations. Theoretically, applying the standardized process to any guest situation that your team encounters will deliver the same expected and preferred result. Sadly, that's just not the case. There's no standard that could possibly apply to every guest experience that you or your team will [...]
Why we love guests (and you should too!)
If you’re in the hotel business, you’re in the guest love business. Sure, it’s cool to love your building, love your team and love your location, but all of that love better translate to the guest experience. Do you already love your guests? Do they know it? Here are a few ways to show your guests love. Personal Acknowledgements You, your team members and your [...]
the top three misconceptions about glamping
While we haven’t heard it all, we’ve certainly heard our fair share of interesting interpretations of the word ‘glamping’ that don’t quite line up with the truth about the sort of outdoors we serve up. Because of that, we’ve compiled our top three misconceptions about glamping. Of course, just like customary camping, glamping isn’t for everyone... but it sure could be. Not so; [...]