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/Scott Hale

About Scott Hale

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So far Scott Hale has created 20 blog entries.

Balance

Hospitality is one big balancing act. Hotel Owners constantly balance the expectations of guests, teams and investments.  Managers are faced with a similar balancing act.  Keeping the guest experience top-notch while meeting the needs and desires of their team all while making certain that there’s no negative impact to the bottom line is a lot [...]

2016-11-22T22:38:10+00:00 November 22nd, 2016|Categories: hospitality consulting|Tags: , , , , , , , |Comments Off on Balance

Is your hotel forgettable?

Every hotel out there makes a unique sales proposition to its guests.  Some hotels strive to be trendy and hip, others angle toward being homey and some are totally comfortable being basic and affordable.  While choosing where your property fits in your market is a start, that’s not enough to compel your guests to [...]

2016-11-15T16:45:00+00:00 November 15th, 2016|Categories: guest experience, hospitality consulting|Tags: , , , , , , |Comments Off on Is your hotel forgettable?

Do You Really Need All of Those Standard Operating Procedures?

A Standard Operating Procedure assumes that there is one standard (right way) that will successfully apply to all types of situations. Theoretically, applying the standardized process to any guest situation that your team encounters will deliver the same expected and preferred result. Sadly, that's just not the case. There's no standard that could possibly apply [...]

2016-11-13T10:49:56+00:00 November 6th, 2016|Categories: guest experience, hospitality consulting|Tags: , , , , |Comments Off on Do You Really Need All of Those Standard Operating Procedures?

Why we love guests (and you should too!)

If you’re in the hotel business, you’re in the guest love business. Sure, it’s cool to love your building, love your team and love your location, but all of that love better translate to the guest experience. Do you already love your guests? Do they know it? Here are a few ways to show your [...]

2016-11-13T10:49:56+00:00 February 23rd, 2016|Categories: guest experience, hospitality consulting|Tags: , , , |Comments Off on Why we love guests (and you should too!)

the top three misconceptions about glamping

While we haven’t heard it all, we’ve certainly heard our fair share of interesting interpretations of the word ‘glamping’ that don’t quite line up with the truth about the sort of outdoors we serve up.  Because of that, we’ve compiled our top three misconceptions about glamping.  Of course, just like customary camping, glamping isn’t for [...]

2017-02-04T06:57:46+00:00 December 9th, 2015|Categories: glamping|Tags: |Comments Off on the top three misconceptions about glamping

is glamping just a trend?

Truth #1:  a ‘Fad’ is not a ‘Trend’ Though sometimes these terms are used interchangeably, a ‘fad’ is not the same thing as a ‘trend.’  A ‘fad’ is a quick behavior while a ‘trend’ is something that evolves over time to become, usually, a permanent change.  A chia pet is a fad.  [...]

2016-11-13T10:49:56+00:00 December 8th, 2015|Categories: glamping|Tags: , , |Comments Off on is glamping just a trend?

why go glamping?

When the days get longer and the nights get brighter your guests will be getting the itch to get outside. When searching for an easy way out, there are plenty of options but none are as appealing as glamping. 1. Packing, schmacking When you take the easy way out, you get to [...]

2016-11-13T10:49:56+00:00 December 8th, 2015|Categories: glamping|Tags: , |Comments Off on why go glamping?

big small brands

Small brands are big these days.  What was once the shield for Goliath is now the sword for David.  The tables have turned and a brand promise made to a consumer better have a healthy dose of personality if the big guys expect to stick around much longer.  After all, personality is delivered by people, [...]

2016-11-13T10:49:56+00:00 November 10th, 2015|Categories: guest experience, hospitality consulting|Tags: , , , , , |Comments Off on big small brands

experience architect

Lately, business has been good for hoteliers. Really good. Revenue per available room is up, average daily rates are strong and occupancy is higher than it has been in quite some time. With the numbers looking this good, what could go wrong? Everything. It’s no secret that the hotel business is a cyclical [...]

2016-11-13T10:49:56+00:00 April 15th, 2015|Categories: guest experience, hospitality consulting|Tags: , , |Comments Off on experience architect

way more than glamping

Sure do.  If you need a hospitality consultant for your hotel, inn, motel, B&B, lodge or campground, we can help as much or as little as you’d like. We can help you develop your business strategy, brand strategy and website.  Or, if you’ve got a website you quite like already, we can help [...]

2016-11-13T10:49:56+00:00 September 1st, 2014|Categories: glamping, hospitality consulting|Tags: , , , , , |Comments Off on way more than glamping

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