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Global Glamping Summit California

Our founder and Chief Experience Officer, Scott, presented at the first-ever Global Glamping Summit in Denver this April. He’ll present again at the Global Glamping Summit California November 27 – 28, 2018. This second-ever Summit will hosted in Long Beach, California. Why attend the Glamping Summit? If you’d like to know more about what happens [...]

2018-11-23T18:53:38-07:00November 23rd, 2018|Categories: glamping, hospitality consulting|Tags: , , , , |Comments Off on Global Glamping Summit California

Balance

Hospitality is one big balancing act. Hotel Owners constantly balance the expectations of guests, teams and investments.  Managers are faced with a similar balancing act.  Keeping the guest experience top-notch while meeting the needs and desires of their team all while making certain that there’s no negative impact to the bottom line is a lot [...]

2016-11-22T22:38:10-07:00November 22nd, 2016|Categories: hospitality consulting|Tags: , , , , , , , |Comments Off on Balance

Is your hotel forgettable?

Every hotel out there makes a unique sales proposition to its guests.  Some hotels strive to be trendy and hip, others angle toward being homey and some are totally comfortable being basic and affordable.  While choosing where your property fits in your market is a start, that’s not enough to compel your guests to [...]

2016-11-15T16:45:00-07:00November 15th, 2016|Categories: guest experience, hospitality consulting|Tags: , , , , , , |Comments Off on Is your hotel forgettable?

Do You Really Need All of Those Standard Operating Procedures?

A Standard Operating Procedure assumes that there is one standard (right way) that will successfully apply to all types of situations. Theoretically, applying the standardized process to any guest situation that your team encounters will deliver the same expected and preferred result. Sadly, that's just not the case. There's no standard that could possibly apply [...]

2016-11-13T10:49:56-07:00November 6th, 2016|Categories: guest experience, hospitality consulting|Tags: , , , , |Comments Off on Do You Really Need All of Those Standard Operating Procedures?

Why we love guests (and you should too!)

If you’re in the hotel business, you’re in the guest love business. Sure, it’s cool to love your building, love your team and love your location, but all of that love better translate to the guest experience. Do you already love your guests? Do they know it? Here are a few ways to show your [...]

2016-11-13T10:49:56-07:00February 23rd, 2016|Categories: guest experience, hospitality consulting|Tags: , , , |Comments Off on Why we love guests (and you should too!)

the top three misconceptions about glamping

While we haven’t heard it all, we’ve certainly heard our fair share of interesting interpretations of the word ‘glamping’ that don’t quite line up with the truth about the sort of outdoors we serve up.  Because of that, we’ve compiled our top three misconceptions about glamping.  Of course, just like customary camping, glamping isn’t for [...]

2017-02-04T06:57:46-07:00December 9th, 2015|Categories: glamping|Tags: |Comments Off on the top three misconceptions about glamping

is glamping just a trend?

Truth #1:  a ‘Fad’ is not a ‘Trend’ Though sometimes these terms are used interchangeably, a ‘fad’ is not the same thing as a ‘trend.’  A ‘fad’ is a quick behavior while a ‘trend’ is something that evolves over time to become, usually, a permanent change.  A chia pet is a fad.  [...]

2016-11-13T10:49:56-07:00December 8th, 2015|Categories: glamping|Tags: , , |Comments Off on is glamping just a trend?

big small brands

Small brands are big these days.  What was once the shield for Goliath is now the sword for David.  The tables have turned and a brand promise made to a consumer better have a healthy dose of personality if the big guys expect to stick around much longer.  After all, personality is delivered by people, [...]

2016-11-13T10:49:56-07:00November 10th, 2015|Categories: guest experience, hospitality consulting|Tags: , , , , , |Comments Off on big small brands

experience architect

Lately, business has been good for hoteliers. Really good. Revenue per available room is up, average daily rates are strong and occupancy is higher than it has been in quite some time. With the numbers looking this good, what could go wrong? Everything. It’s no secret that the hotel business is a cyclical [...]

2016-11-13T10:49:56-07:00April 15th, 2015|Categories: guest experience, hospitality consulting|Tags: , , |Comments Off on experience architect

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