Global Glamping Summit California
Our founder and Chief Experience Officer, Scott, presented at the first-ever Global Glamping Summit in Denver this April. He’ll present again at the Global Glamping Summit California November 27 – 28, 2018. This second-ever Summit [...]
Balance
Hospitality is one big balancing act. Hotel Owners constantly balance the expectations of guests, teams and investments. Managers are faced with a similar balancing act. Keeping the guest experience top-notch while meeting the needs and [...]
Is your hotel forgettable?
Every hotel out there makes a unique sales proposition to its guests. Some hotels strive to be trendy and hip, others angle toward being homey and some are totally comfortable being basic and affordable. [...]
Do You Really Need All of Those Standard Operating Procedures?
A Standard Operating Procedure assumes that there is one standard (right way) that will successfully apply to all types of situations. Theoretically, applying the standardized process to any guest situation that your team encounters will [...]
Why we love guests (and you should too!)
If you’re in the hotel business, you’re in the guest love business. Sure, it’s cool to love your building, love your team and love your location, but all of that love better translate to the [...]
the top three misconceptions about glamping
While we haven’t heard it all, we’ve certainly heard our fair share of interesting interpretations of the word ‘glamping’ that don’t quite line up with the truth about the sort of outdoors we serve up. [...]
is glamping just a trend?
Truth #1: a ‘Fad’ is not a ‘Trend’ Though sometimes these terms are used interchangeably, a ‘fad’ is not the same thing as a ‘trend.’ A ‘fad’ is a quick behavior while [...]
why go glamping?
When the days get longer and the nights get brighter your guests will be getting the itch to get outside. When searching for an easy way out, there are plenty of options but none are [...]
big small brands
Small brands are big these days. What was once the shield for Goliath is now the sword for David. The tables have turned and a brand promise made to a consumer better have a healthy [...]
experience architect
Lately, business has been good for hoteliers. Really good. Revenue per available room is up, average daily rates are strong and occupancy is higher than it has been in quite some time. With [...]