hospitality

/Tag: hospitality

Global Glamping Summit California

Our founder and Chief Experience Officer, Scott, presented at the first-ever Global Glamping Summit in Denver this April. He’ll present again at the Global Glamping Summit California November 27 – 28, 2018. This second-ever Summit will hosted in Long Beach, California. Why attend the Glamping Summit? If you’d like to know more about what happens [...]

2018-11-23T18:53:38-07:00November 23rd, 2018|Categories: glamping, hospitality consulting|Tags: , , , , |Comments Off on Global Glamping Summit California

Is your hotel forgettable?

Every hotel out there makes a unique sales proposition to its guests.  Some hotels strive to be trendy and hip, others angle toward being homey and some are totally comfortable being basic and affordable.  While choosing where your property fits in your market is a start, that’s not enough to compel your guests to [...]

2016-11-15T16:45:00-07:00November 15th, 2016|Categories: guest experience, hospitality consulting|Tags: , , , , , , |Comments Off on Is your hotel forgettable?

Do You Really Need All of Those Standard Operating Procedures?

A Standard Operating Procedure assumes that there is one standard (right way) that will successfully apply to all types of situations. Theoretically, applying the standardized process to any guest situation that your team encounters will deliver the same expected and preferred result. Sadly, that's just not the case. There's no standard that could possibly apply [...]

2016-11-13T10:49:56-07:00November 6th, 2016|Categories: guest experience, hospitality consulting|Tags: , , , , |Comments Off on Do You Really Need All of Those Standard Operating Procedures?

is glamping just a trend?

Truth #1:  a ‘Fad’ is not a ‘Trend’ Though sometimes these terms are used interchangeably, a ‘fad’ is not the same thing as a ‘trend.’  A ‘fad’ is a quick behavior while a ‘trend’ is something that evolves over time to become, usually, a permanent change.  A chia pet is a fad.  [...]

2016-11-13T10:49:56-07:00December 8th, 2015|Categories: glamping|Tags: , , |Comments Off on is glamping just a trend?

think outside the room

Hotels, motels, B&B’s, inns, resorts and campgrounds all satiate our basic needs while we’re away from home: physiological, safety and belonging. Most offer the facilities we need to feel good about our visit – a place to eat, a place to sleep, a place to relax, a place to wash up, and on and on. [...]

2016-11-13T10:49:57-07:00October 20th, 2013|Categories: guest experience, hospitality consulting|Tags: , , , , , |Comments Off on think outside the room

what is glamping?

Glamping, sometimes referred to as luxury camping, is [glamorous + camping]; camping where guests are spoiled by comforts usually associated with more luxurious vacations.  Adding allure and attraction to a purely natural outdoor camping experience makes plenty of sense.  After all, attracting folks to the great outdoors is what every public or private [...]

2016-11-13T10:49:57-07:00June 14th, 2012|Categories: glamping|Tags: , , |Comments Off on what is glamping?

drab to destination

We love camping. We love amazing service and accommodations, too. While some might still consider all three to be mutually exclusive events, we maintain that they are not. That is, they don’t have to be. According to our friends at the Association of RV Parks and Campgrounds, there are nearly 14,000 campsites in the continental [...]

2016-11-13T10:49:57-07:00May 6th, 2012|Categories: glamping, hospitality consulting|Tags: , , , , , , , |Comments Off on drab to destination

promises, promises

The U.S. lodging industry is, just like you’d expect, recovering. While hoteliers are pleased with growing room demand, that demand is increasing at a pace faster than room rate. If you’re tracking with us, and paid attention in economics, a robust increase in demand should lead to an aggressive increase in price, right? Absolutely [...]

2016-11-13T10:49:57-07:00December 21st, 2011|Categories: guest experience, hospitality consulting|Tags: , , |Comments Off on promises, promises

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