business growth

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Global Glamping Summit California

Our founder and Chief Experience Officer, Scott, presented at the first-ever Global Glamping Summit in Denver this April. He’ll present again at the Global Glamping Summit California November 27 – 28, 2018. This second-ever Summit will hosted in Long Beach, California. Why attend the Glamping Summit? If you’d like to know more about what happens [...]

2018-11-23T18:53:38-07:00November 23rd, 2018|Categories: glamping, hospitality consulting|Tags: , , , , |Comments Off on Global Glamping Summit California

Balance

Hospitality is one big balancing act. Hotel Owners constantly balance the expectations of guests, teams and investments.  Managers are faced with a similar balancing act.  Keeping the guest experience top-notch while meeting the needs and desires of their team all while making certain that there’s no negative impact to the bottom line is a lot [...]

2016-11-22T22:38:10-07:00November 22nd, 2016|Categories: hospitality consulting|Tags: , , , , , , , |Comments Off on Balance

Is your hotel forgettable?

Every hotel out there makes a unique sales proposition to its guests.  Some hotels strive to be trendy and hip, others angle toward being homey and some are totally comfortable being basic and affordable.  While choosing where your property fits in your market is a start, that’s not enough to compel your guests to [...]

2016-11-15T16:45:00-07:00November 15th, 2016|Categories: guest experience, hospitality consulting|Tags: , , , , , , |Comments Off on Is your hotel forgettable?

Why we love guests (and you should too!)

If you’re in the hotel business, you’re in the guest love business. Sure, it’s cool to love your building, love your team and love your location, but all of that love better translate to the guest experience. Do you already love your guests? Do they know it? Here are a few ways to show your [...]

2016-11-13T10:49:56-07:00February 23rd, 2016|Categories: guest experience, hospitality consulting|Tags: , , , |Comments Off on Why we love guests (and you should too!)

big small brands

Small brands are big these days.  What was once the shield for Goliath is now the sword for David.  The tables have turned and a brand promise made to a consumer better have a healthy dose of personality if the big guys expect to stick around much longer.  After all, personality is delivered by people, [...]

2016-11-13T10:49:56-07:00November 10th, 2015|Categories: guest experience, hospitality consulting|Tags: , , , , , |Comments Off on big small brands

think outside the room

Hotels, motels, B&B’s, inns, resorts and campgrounds all satiate our basic needs while we’re away from home: physiological, safety and belonging. Most offer the facilities we need to feel good about our visit – a place to eat, a place to sleep, a place to relax, a place to wash up, and on and on. [...]

2016-11-13T10:49:57-07:00October 20th, 2013|Categories: guest experience, hospitality consulting|Tags: , , , , , |Comments Off on think outside the room

destination: wine

Vineyard investing is trendy and what all the cool kids do when they retire or fire corporate employers.  We enjoy vino more than most and cite health benefits as the reason for our insatiable thirst.  That said – we would think more than twice before plunking down our life savings for a fruit farm. Vineyards [...]

2016-11-13T10:49:57-07:00March 11th, 2013|Categories: glamping, Vineyards|Tags: , , , , , , |Comments Off on destination: wine

what is glamping?

Glamping, sometimes referred to as luxury camping, is [glamorous + camping]; camping where guests are spoiled by comforts usually associated with more luxurious vacations.  Adding allure and attraction to a purely natural outdoor camping experience makes plenty of sense.  After all, attracting folks to the great outdoors is what every public or private [...]

2016-11-13T10:49:57-07:00June 14th, 2012|Categories: glamping|Tags: , , |Comments Off on what is glamping?

drab to destination

We love camping. We love amazing service and accommodations, too. While some might still consider all three to be mutually exclusive events, we maintain that they are not. That is, they don’t have to be. According to our friends at the Association of RV Parks and Campgrounds, there are nearly 14,000 campsites in the continental [...]

2016-11-13T10:49:57-07:00May 6th, 2012|Categories: glamping, hospitality consulting|Tags: , , , , , , , |Comments Off on drab to destination

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