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/Scott Hale

About Scott Hale

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So far Scott Hale has created 21 blog entries.

way more than glamping

Sure do.  If you need a hospitality consultant for your hotel, inn, motel, B&B, lodge or campground, we can help as much or as little as you’d like. We can help you develop your business strategy, brand strategy and website.  Or, if you’ve got a website you quite like already, we can help [...]

2016-11-13T10:49:56-07:00September 1st, 2014|Categories: glamping, hospitality consulting|Tags: , , , , , |Comments Off on way more than glamping

who do you work for?

Before we get too deep into the intricacies of a hospitality venue’s culture, we should have a better look at our weighty statement. The first part is straightforward enough “Everyone works for the guest.” That means the Executive Housekeeper, the Porter, the Bell Staff, the Controller, the Director of Sales, the Marketing Coordinator [...]

2016-11-13T10:49:57-07:00April 8th, 2014|Categories: guest experience, hospitality consulting|Tags: , , |Comments Off on who do you work for?

think outside the room

Hotels, motels, B&B’s, inns, resorts and campgrounds all satiate our basic needs while we’re away from home: physiological, safety and belonging. Most offer the facilities we need to feel good about our visit – a place to eat, a place to sleep, a place to relax, a place to wash up, and on and on. [...]

2016-11-13T10:49:57-07:00October 20th, 2013|Categories: guest experience, hospitality consulting|Tags: , , , , , |Comments Off on think outside the room

the experience economy

Let’s sit down for a cup of coffee.  Back in the day of the commodity driven economy, we would have bought or traded for our own basic coffee-creating commodities like water, firewood, coffee beans, milk and sugar to prepare that delicious cup of coffee.  Our cost for a commodity based cup of coffee [...]

2016-11-13T10:49:57-07:00April 28th, 2013|Categories: guest experience|Tags: , , , |Comments Off on the experience economy

destination: wine

Vineyard investing is trendy and what all the cool kids do when they retire or fire corporate employers.  We enjoy vino more than most and cite health benefits as the reason for our insatiable thirst.  That said – we would think more than twice before plunking down our life savings for a fruit farm. Vineyards [...]

2016-11-13T10:49:57-07:00March 11th, 2013|Categories: glamping, Vineyards|Tags: , , , , , , |Comments Off on destination: wine

what is glamping?

Glamping, sometimes referred to as luxury camping, is [glamorous + camping]; camping where guests are spoiled by comforts usually associated with more luxurious vacations.  Adding allure and attraction to a purely natural outdoor camping experience makes plenty of sense.  After all, attracting folks to the great outdoors is what every public or private [...]

2016-11-13T10:49:57-07:00June 14th, 2012|Categories: glamping|Tags: , , |Comments Off on what is glamping?

drab to destination

We love camping. We love amazing service and accommodations, too. While some might still consider all three to be mutually exclusive events, we maintain that they are not. That is, they don’t have to be. According to our friends at the Association of RV Parks and Campgrounds, there are nearly 14,000 campsites in the continental [...]

2016-11-13T10:49:57-07:00May 6th, 2012|Categories: glamping, hospitality consulting|Tags: , , , , , , , |Comments Off on drab to destination

spot on service

The clichés are endless: 1.    It’s not what you say, it’s what you do 2.    Actions speak louder than words 3.    The customer is always right By definition, clichés are sentences or phrases expressing a common thought void of innovation.  So let’s get right to it:  The guest experience drives your revenue engine. [...]

2016-11-13T10:49:57-07:00April 17th, 2012|Categories: guest experience|Tags: , , |Comments Off on spot on service

and v. or

We bumped into the concept of glamping (then known as luxury camping) over a decade ago.  From that point forward, we have completely abandoned the idea of choosing an experience.  Rather than trade or replace, we amplify.  While we’re not sure if our resultant perspective is akin those rose colored glasses; the world sure does [...]

2016-11-13T10:49:57-07:00January 10th, 2012|Categories: glamping, hospitality consulting|Tags: , , , , |Comments Off on and v. or

promises, promises

The U.S. lodging industry is, just like you’d expect, recovering. While hoteliers are pleased with growing room demand, that demand is increasing at a pace faster than room rate. If you’re tracking with us, and paid attention in economics, a robust increase in demand should lead to an aggressive increase in price, right? Absolutely [...]

2016-11-13T10:49:57-07:00December 21st, 2011|Categories: guest experience, hospitality consulting|Tags: , , |Comments Off on promises, promises

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